Refund policy

At Lumira Jewels, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

  • Items may be returned within 7 days of delivery.
  • Items must be unused, unworn, and in their original packaging with all tags attached.
  • Custom or personalized jewelry is non-returnable.

Exchanges

  • We accept exchanges within 7 days of delivery for a different size or style, subject to availability.
  • Items must be in original, unworn condition.

How to Initiate a Return or Exchange

  1. Email us at [your email] with your order number and reason for return/exchange.
  2. Our team will respond within 2 business days with instructions.
  3. Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer.

Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 7–10 business days.

Non-Returnable Items

  • Custom or engraved jewelry
  • Items purchased on sale or with a discount code
  • Gift cards

For any questions, please contact us at lumirajewels.support@gmail.com or reach out via our Contact page.